Home improvement: The mechanics turning your drive into a garage

In most jobs, gratification is rooted in hard metrics: leads, customer conversions, sales and such. But for the RAC’s army of mobile mechanics it comes from something altogether more tangible.

Sean Kimberlin, the RAC’s mobile mechanic of the year and guest speaker at the Autocar Drivers of Change awards, says the true marker of a job well done is, in fact, whether the customer offers tea and biscuits.