Suzuki dealers celebrate customer service award success

July 17, 2026 by Suzuki
Two Suzuki dealer partners have been recognised for their outstanding commitment to customer service, with family-run businesses James Tomkins Garage Ltd and Hugo Loonam Motors receiving top honours at regional customer service awards.

James Tomkins Garage Ltd, based in Gorey, Co. Wexford, was named Motor Service Centre of the Year at the South East Radio Customer Service Awards 2026, while Hugo Loonam Motors in Cloghan, Co. Offaly, secured both Car Dealership of the Year and Motor Service Centre of the Year at the Midlands 103 Customer Service Awards 2026.

The awards recognise excellence across a wide range of industries and celebrate businesses that consistently deliver exceptional service to their customers.

Established in 1995, James Tomkins Garage Ltd has represented Suzuki since 1999 and has grown from a one-person operation into one of the South East’s leading motor retailers, employing 25 people across sales, servicing, parts, administration and vehicle recovery. The dealership was nominated by its customers before being selected as the overall winner in the motor service category.

Meanwhile, Hugo Loonam Motors’ success marks another significant milestone, with the dealership being named Car Dealership of the Year for an impressive third consecutive year. The family-run business has built a strong reputation throughout the Midlands for customer service, aftersales excellence and long-term relationships with customers.

Commenting on the award, James Tomkins said: ‘As a family-run business, this award is a reflection of both the support of our loyal customers and the dedication of our team. We are extremely grateful to our customers, many of whom have supported us for generations, and we thank them for the trust they continue to place in us. As we celebrate over 30 years in business, we remain committed to investing in our facilities, our team and the future of motoring.

‘Alongside our long-standing partnership with Suzuki, we continue to support the transition to hybrid and electric vehicles, including the arrival of Suzuki’s first fully electric e VITARA. We are proud to offer customers a complete end-to-end motoring service, from vehicle sales and servicing to vehicle recovery, giving them peace of mind knowing they can rely on us whenever they need us.’

Hugo Loonam, Dealer Principal at Hugo Loonam Motors, added: ‘We are absolutely delighted to receive these awards and to be recognised once again for the standards our team strives to deliver every day. To be named Car Dealership of the Year for a third consecutive year, along with Motor Service Centre of the Year, is a tremendous achievement.

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‘These awards are a reflection of the dedication and professionalism of our entire team, and we would like to sincerely thank our loyal customers for their continued support and trust in us.’
David Kateley, Director Automobile at Suzuki GB PLC, said: ‘We’re incredibly proud to see both James Tomkins Garage and Hugo Loonam Motors recognised for the outstanding service they provide to customers every single day. These awards are especially meaningful because they reflect the trust and loyalty these dealerships have built within their local communities over many years.

‘Both businesses embody the values that are so important to Suzuki – putting customers first, delivering dependable service and building long-lasting relationships. Congratulations to both teams on these well-deserved achievements.’

For more information about Hugo Loonam Motors, visit www.hugoloonammotors.ie or for more information about James Tomkins Garage, visit www.jamestomkinsgarage.ie